Return Policy

Dear valued customer,

Thank you for shopping at ClickCotswolds. Your satisfaction and confidence in our denim collections are our top priorities.

Important Quality & Hygiene Notice: Due to strict quality standards and garment hygiene, all returned items must be unworn, unwashed, free of deodorant, makeup, perfume, or odors, and unaltered (no hem modifications or custom tailoring). All original tags, leather patches, and hardware protection must remain attached and in their original, undamaged packaging.

1. Return & Exchange Eligibility

  • Return Window: If you wish to return an item, please contact us at service@clickcotswolds.com within 30 days of receiving your package.

  • Product Condition: Items must be returned in their original, resellable condition (unworn, unwashed, unaltered, with all hangtags, brand labels, paper tags, and original packaging intact).

  • Non-Returnable Items: Any worn, washed (denim that has been laundered or shrunk), altered (tailored/hemmed), or tagless jeans, jackets, or denim bags cannot be accepted for return or refund due to hygiene and quality control regulations.

2. Return Shipping Costs

  • Standard Returns: For returns due to personal preference, sizing choices, or change of mind, all return shipping costs are the responsibility of the customer.

  • Defective or Damaged Products: If you receive a defective, torn, wrongly sized, or incorrect item, please email us clear photo or video proof. In these cases, ClickCotswolds will cover the return shipping costs.

3. Return Procedure & Inspection

  1. Contact Us: Email service@clickcotswolds.com with your order number to initiate a return request. We will provide you with step-by-step instructions and the designated return warehouse address.

  2. Quality Inspection: Upon receiving your returned package, our quality control team will inspect the item's condition to ensure it meets our apparel standards.

  3. Ineligible Returns: If a returned item shows signs of wear, washing, alteration, scent contamination, or structural damage caused after delivery, the return will be rejected. Any shipping costs associated with returning the item back to the customer will be the customer's sole responsibility.

4. Refunds & Processing Time

  • Refund Issuance: Once your return is inspected and approved, a refund will be issued to your original credit card or payment method within 30 business days.

  • Shipping Deductions: For standard returns, any initial shipping fees or return logistics costs incurred from our side will be deducted from your total refund amount.

  • Customs Clearance: Please note that international customs return procedures may take up to 4 weeks to process before reaching our warehouse.

5. Damaged or Defective Items

If you discover a manufacturing defect or transit damage in your denim order upon delivery (such as broken zippers, missing rivets, torn seams, or defective hardware on bags), please notify us immediately at service@clickcotswolds.com with photo/video evidence. Our customer support team will guide you through the replacement or refund process until the issue is fully resolved to your satisfaction.

Should you have any additional questions regarding our Return & Refund Policy, please do not hesitate to reach out to us at service@clickcotswolds.com. We are always here to assist you!

  • Operating Entity: Teamplus Technology (Hongkong) Co., Limited

  • Customer Support Email: service@clickcotswolds.com